At Ordelry Mart, we strive to ensure every aspect of your celebration is perfect, including your experience with our products. We understand that sometimes, things might not go as planned, which is why we offer a straightforward and customer-friendly return policy.
7-Day Return Window
We accept returns within 7 days of purchase. If you’re not completely satisfied with your purchase from Orderly Mart, we’re here to help make things right.
Conditions for Returns
Product Condition: Items must be returned in their original condition, unopened, unused, and with all original packaging and accessories.
Proof of Purchase: A valid receipt or proof of purchase is required for all returns.
Return Authorization: Before sending any items back, please contact our customer service team to receive a return authorization number. This ensures we can efficiently process your return.
Please note that certain items cannot be returned due to their nature:
● Customized or personalized items
● Perishable goods such as food
● Items marked as “Final Sale”
Contact Us: Reach out to our customer service team to initiate your return. We will provide you with a return authorization number and detailed instructions.
Pack Your Items: Securely package the items to be returned, ensuring they are protected during transit.
Ship Back to Us: Send the items to the address provided by our customer service team. We recommend using a trackable shipping service as we cannot be responsible for lost returns.
Refunds
Once we receive and inspect your returned items, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Exchanges
If you need to exchange an item for the same or a different product, please follow the return process to return the original item and place a new order for the item you’d like in exchange.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., incorrect or defective item). In such cases, we will cover the return shipping costs.
Our Commitment
At Orderly Mart, we are committed to your satisfaction. We aim to make the return process as smooth and hassle-free as possible. If you have any questions or need assistance with your return, our dedicated customer service team is here to help.
Thank you for choosing Orderly Mart for your celebration needs. We look forward to serving you again!